![]() Newsletter sign-ups: You can bag 10% off your first Kinguin order just by signing up for the free newsletter. Kinguin offers support 24/7, so you're always able to get the help you need. ![]() To contact the Kinguin team, you need to submit a request or alternatively, you can start a live chat on the website with the Chatbot. How do I contact Kinguin customer service? Kinguin is only responsible for the selling of game licenses and won't offer refunds due to the technical state of the game. ![]() You can also cancel and get a refund on pre-ordered games. If you haven’t claimed the key, contact the customer service team and request a refund. Yes, but you can’t get a refund if you’ve already made a purchase and redeemed the key. You just need to enter your email address and choose a password, alternatively, you can register with your Facebook, LinkedIn or Google+ account. You do need a Kinguin account to buy games and luckily it’s really easy to make one. FAQs Do I need a Kinguin account to make a purchase?
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